Original Question

How would you find out more about why users were only using an app once and not returning?

UX Researcher

Asked at Wattpad, Workday and 18 other companies

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This question has been asked in different phrasing across multiple companies and roles. Consolidated answers available on this page.

Also asked in other words as..

  • How would you find out more about why users were only using an app once and not returning?
  • How would you find out more about why users only used an app once and never returned?
  • How can you learn more about why users are using the app only once and not returning?
  • How would you investigate why users were using the app just once and never returning?
  • How can you learn more about why users only used the app once and never came back?
  • How can you find out more about why users used the app once and never came back?
  • How would you go about finding out why users were only using the app once and not returning?
  • How would you learn more about why users only used an app once and never came back?
  • How would you learn more about why users only used an app once and didn't come back?