Role Related KnowledgeProblem Solving

How would you identify and present upselling opportunities to enhance the customer’s experience with additional Okta products/service?

Customer Experience Lead

Okta

Did you come across this question in an interview?

Your answer

Try Free AI Interview

Google logo

Google

Product Manager

Prepare for success with realistic, role-specific interview simulations.

Product Strategy
Meta logo

Meta

Product Manager

Prepare for success with realistic, role-specific interview simulations.

Product Sense
Meta logo

Meta

Engineering Manager

Prepare for success with realistic, role-specific interview simulations.

System Design
Amazon logo

Amazon

Data Scientist

Prepare for success with realistic, role-specific interview simulations.

Behavioral
  • What strategies would you implement to effectively upsell a Okta product to a customer already purchasing our service?
  • If a Okta customer is buying one of our services, how would you suggest an upgrade or add-on to them?
  • What approach would you take to introduce a higher-tier Okta product or add-on to a customer during a purchase?
  • Imagine a Okta customer is about to complete their purchase of our service. How would you introduce an upsell without coming across as pushy?
  • How would you identify and present upselling opportunities to enhance the customer’s experience with additional Okta products/service?
  • If someone’s interested in Okta service, what’s your go-to approach for suggesting additional services or products they might like?
  • Imagine a Okta customer showing interest in a basic plan of our service. How would you guide them toward considering a premium version?
  • What techniques would you use to showcase the value of additional Okta products or features to a customer purchasing our service?
  • Let’s say a customer is about to buy Okta service—how do you casually bring up an add-on or premium feature?
  • A customer is finalizing their Okta service purchase. How would you position an upsell as a beneficial choice for them?
  • How might you upsell a (company} product to a customer purchasing our service?

Interview question asked to Customer Experience Leads interviewing at Okta: How would you identify and present upselling opportunities to enhance the customer’s experience with additional Okta products/service?.