Role Related KnowledgeProblem Solving

Imagine a GoCardless customer showing interest in a basic plan of our service. How would you guide them toward considering a premium version?

Customer Experience Lead

GoCardless

Did you come across this question in an interview?

Your answer

Try Free AI Interview

Google logo

Google

Product Manager

Prepare for success with realistic, role-specific interview simulations.

Product Strategy
Meta logo

Meta

Product Manager

Prepare for success with realistic, role-specific interview simulations.

Product Sense
Meta logo

Meta

Engineering Manager

Prepare for success with realistic, role-specific interview simulations.

System Design
Amazon logo

Amazon

Data Scientist

Prepare for success with realistic, role-specific interview simulations.

Behavioral
  • What strategies would you implement to effectively upsell a GoCardless product to a customer already purchasing our service?
  • If a GoCardless customer is buying one of our services, how would you suggest an upgrade or add-on to them?
  • What approach would you take to introduce a higher-tier GoCardless product or add-on to a customer during a purchase?
  • Imagine a GoCardless customer is about to complete their purchase of our service. How would you introduce an upsell without coming across as pushy?
  • How would you identify and present upselling opportunities to enhance the customer’s experience with additional GoCardless products/service?
  • If someone’s interested in GoCardless service, what’s your go-to approach for suggesting additional services or products they might like?
  • Imagine a GoCardless customer showing interest in a basic plan of our service. How would you guide them toward considering a premium version?
  • What techniques would you use to showcase the value of additional GoCardless products or features to a customer purchasing our service?
  • Let’s say a customer is about to buy GoCardless service—how do you casually bring up an add-on or premium feature?
  • A customer is finalizing their GoCardless service purchase. How would you position an upsell as a beneficial choice for them?
  • How might you upsell a (company} product to a customer purchasing our service?

Interview question asked to Customer Experience Leads interviewing at GoCardless: Imagine a GoCardless customer showing interest in a basic plan of our service. How would you guide them toward considering a premium version?.