SituationalProblem Solving

How would you handle a customer who consistently avoids or cancels scheduled meetings?

Customer Service RepresentativeCustomer Experience Lead

Palantir Technologies

Palo Alto Networks

Asana

Spotify

Morningstar

Personio

Did you come across this question in an interview?

  • How would you handle a customer who consistently avoids or cancels scheduled meetings?
  • What strategies would you use to engage a customer who is unresponsive to meeting requests?
  • How would you address a situation where a customer is unwilling to meet or discuss important issues?
  • What alternative approaches could you take to communicate with a customer who refuses to meet?
  • How would you approach a customer who seems disengaged or uncooperative in scheduling meetings?
  • What steps would you take to ensure a customer agrees to or acknowledges your meeting requests?
  • You have to maintain a professional relationship with a customer who is avoiding meetings. How would you do it?
  • How would you navigate a situation where a customer is reluctant to meet or communicate?
  • What actions would you take to resolve a communication breakdown with a customer?
  • What steps would you take to handle a situation where a customer shows little response to your meeting outreach?
  • What would you do if a customer ignored your requests for meetings or they keep canceling your meeting requests refusing to engage with you?
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Interview question asked to Customer Experience Leads and Customer Service Representatives interviewing at Wipro, Renew Power, Asana and others: How would you handle a customer who consistently avoids or cancels scheduled meetings?.