SituationalProblem Solving

How would you handle a customer who consistently avoids or cancels scheduled meetings?

Customer Service RepresentativeCustomer Experience Lead

Palantir Technologies

Palo Alto Networks

Asana

Spotify

Morningstar

Personio

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Answers

Anonymous

3.4Strong
preservenece is one of my values and I always try to find a way! At my last company I had a client who would agree on a QBR date and confirm but always cancel or be a 'no show' I understand that everyone's busy and have competing priorities but also understand the value they would get from the QBR meeting. After the first time, I send him the deck and highlighted actionable insights and tried to understand what cadence he would prefer. The client appreciated the deck and suggested that I contact his one of his team members. 
  • How would you handle a customer who consistently avoids or cancels scheduled meetings?
  • What strategies would you use to engage a customer who is unresponsive to meeting requests?
  • How would you address a situation where a customer is unwilling to meet or discuss important issues?
  • What alternative approaches could you take to communicate with a customer who refuses to meet?
  • How would you approach a customer who seems disengaged or uncooperative in scheduling meetings?
  • What steps would you take to ensure a customer agrees to or acknowledges your meeting requests?
  • You have to maintain a professional relationship with a customer who is avoiding meetings. How would you do it?
  • How would you navigate a situation where a customer is reluctant to meet or communicate?
  • What actions would you take to resolve a communication breakdown with a customer?
  • What steps would you take to handle a situation where a customer shows little response to your meeting outreach?
  • What would you do if a customer ignored your requests for meetings or they keep canceling your meeting requests refusing to engage with you?
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Interview question asked to Customer Experience Leads and Customer Service Representatives interviewing at Wipro, Renew Power, Asana and others: How would you handle a customer who consistently avoids or cancels scheduled meetings?.