At my previous job in an accounting office, my role involved gathering and verifying documents from around 500 customers. This required constant communication with insurance companies, banks, and customers to track missing paperwork. Our team of five—including the accountant, the account manager, a secretary, another worker, and me—had to stay updated on each case. However, we relied on WhatsApp for communication, which was inefficient because updates were scattered, and no one had access to each other’s work unless shared manually through messages. I needed to find a way to improve collaboration and document tracking so that we could work more efficiently without constant back-and-forth messaging. I introduced an app with software that centralized all our work—allowing us to access shared notes, documents, emails, and even communicate through a built-in chat. Initially, my team was hesitant, fearing it would create confusion since anyone could edit each other’s notes. To address their concerns, I set up guidelines for how we would use the tool, provided a short training session, and demonstrated how it could actually make our work more organized. Although my colleagues were skeptical at first, within a few weeks, we noticed a significant improvement. We spent less time updating each other manually, our response times to customers became faster, and overall efficiency increased. Eventually, even those who resisted at the beginning admitted that the new system helped us work more smoothly.