How do you build trust with your team as a manager?

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Anonymous · Accepted Answer

In my previous role at Liberty, we undertook a significant data migration
project that involved transitioning legacy systems to modern platforms like
Salesforce and AWS Workforce. Initially, the project was planned with a strict
timeline, and we had accounted for potential issues such as data compatibility
and system downtime.
However, during the migration, we encountered unexpected challenges with data
inconsistencies and quality issues that were more severe than anticipated. These
issues arose because the legacy systems had inconsistent data formats and lacked
comprehensive data validation rules, leading to discrepancies when transferring
data to the new systems.
To address these challenges, we had to pause the migration process and implement
an extensive data cleansing and validation phase. This involved using Python
scripts and tools like Salesforce Inspector to standardize data formats and
validate data accuracy. While this extended the project timeline, it was crucial
to ensure that the data integrity was maintained post-migration.
After the adjustments, we successfully completed the migration with improved
data accuracy, which was a critical requirement for the project's success. This
experience taught me the importance of thorough data assessment and planning for
contingencies, especially when dealing with complex data systems. It also
reinforced the value of a flexible project management approach to accommodate
unforeseen challenges.

How do you build trust with your team as a manager?

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