SituationalTechnicalProblem Solving
Can you share an experience where a customer reported a technical issue that you were unfamiliar with? How did you handle it, and what was the outcome?
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Behavioral
Interview question asked to Customer Service Representatives and Customer Experience Leads interviewing at Impala, Peloton, NortonLifeLock and others: Can you share an experience where a customer reported a technical issue that you were unfamiliar with? How did you handle it, and what was the outcome?.