BehavioralSystems/Linux

How do you systematically diagnose a crashing application on a user’s device?

Support Engineer

Adobe

A10 Networks

Zoom

Dell Technologies

IBM

UKG

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  • How do you systematically diagnose a crashing application on a user’s device?
  • What steps do you take to isolate the cause of frequent software crashes?
  • How do you go about debugging an application that crashes repeatedly for a customer?
  • What troubleshooting methods would you use to fix an unstable application?
  • How would you analyze logs and system behavior to resolve an app crash?
  • What role does memory usage play in frequent application crashes?
  • How would you determine if a crash is due to software bugs or hardware failure?
  • What tools would you use to track down the source of a recurring software crash?
  • How do you communicate troubleshooting steps to a non-technical customer?
  • What preventive measures can be taken to reduce software crashes in production?
  • What approach would you take to troubleshoot a software application that crashes frequently on a customer's machine? How do you pinpoint the root cause and resolve the issue?
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Interview question asked to Support Engineers interviewing at UKG, Adobe, Zoom and others: How do you systematically diagnose a crashing application on a user’s device?.