Could you tell me about a time when you had to convince someone of an idea and how you did it?

Question

Robert · Accepted Answer

Was working at Careem as a Product Manager. I was responsible for improving the
driver app.

I really wanted there to be a "money estimator" feature for drivers. My
hypothesis was that this would improve retention meaningfully, if drivers could
see how much they could earn in a day or week.

I got a lot of push back from our legal team about this idea. They had multiple
concerns - first that it would set potetially false expectations and create a
risk of claims if drivers didn't earn the amount, second that it could also
create a situation where drivers behaved in unhealthy ways to hit what could
come across as targets

I reassured them that I would monitor this sort of action once I implemented the
change, and that I would launch it as an AB test so that we could be confident
there were no negative effects.

They however didn't agree, and therefore I also created a business case to
estimate how much revenue we could generate through better retention of our
drivers. Although this was quite high level and based on a lot of assumptions,
it helped me to convince my own leadership to support me. And with their help, I
managed to also convince our legal team to allow this experiment.

Could you tell me about a time when you had to convince someone of an idea and how you did it?

Answers