How do you resolve team conflicts? Let's say you encounter a team conflict at Meta where some members don't productively work together - what are the steps you would take?

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Anonymous · Accepted Answer

First I meet with each member involved in the conflict to hear their part of the
story, gather the feedback and expectations, to understand where they are coming
from.
Depending on the severity of the situation, if this is miscommunication problem
or a misalignment on expectations I then gather together each member involved in
the conflict to deescalate, share their points of view and facilitate
reconciling differences, aligning on expectations and setting a plan to move
forward. I then continue to monitor the situation.
If the situation is severe or unreconcilable, I escalate to my up level and
involve HR for guidance

Anonymous · Answer

Collaboration is a crucial trait of a high-performance team; lack of
collaboration can lead to conflicts. Here is my approach to resolving such
issues:
 1. Coaching for Team Goals:I coach team members to work objectively towards
    achieving the team's goals.
    I encourage each member to recognize and appreciate the strengths and
    contributions of their colleagues, even if they may not personally like each
    other.
    
 2. Strategic Task Assignment:I assign tasks based on individual strengths,
    ensuring they can work independently where possible to reduce friction.
    
 3. Structured Communication:For tasks requiring close collaboration, I ensure
    communication is structured. We use shared documents with objective comments
    and feedback focused on the work, not the person.
    In the case of code reviews, comments are kept professional and objective.
    
 4. Managing Negative Feedback:Any negative feedback is channeled through me
    rather than being directed at the team member. This helps maintain a
    positive working environment.

By following these strategies, I reduce friction between team members and
enhance collaboration.
At Center Card, I faced a situation where two team members had difficulty
collaborating. In my one-on-one meetings with them, I focused on coaching and
asked each to identify positive traits in the other. I also strategically
assigned independent tasks to minimize direct conflict. This approach
significantly improved collaboration and overall team dynamics.

How do you resolve team conflicts? Let's say you encounter a team conflict at Meta where some members don't productively work together - what are the steps you would take?

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