BehavioralRole Related Knowledge

Can you describe a time when you identified a customer’s needs and successfully recommended a complementary product?

Customer Service RepresentativeCustomer Experience Lead

Honeywell

KnowBe4

Booking.com

ShopClues

Optimizely

ZipRecruiter

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  • Can you describe a time when you identified a customer’s needs and successfully recommended a complementary product?
  • Tell me about an instance when your knowledge of the product helped you sell a more expensive or upgraded version to a customer.
  • If you noticed a customer could use an additional product or service but hadn’t thought of it yet, how would you present this to them in a helpful way?
  • Suppose a customer is interested in one service, but you know they could benefit from another. How would you present the additional product or service to them?
  • Tell us about a time you helped a customer see the value in buying more from you. How did you go about it?
  • What’s the best example of upselling or cross-selling you’ve done? How did you make it happen?
  • Have you ever been able to convince a customer to get an additional product or service? How did you approach that?
  • What’s a time you managed to upsell or cross-sell to a customer? How’d it go?
  • Can you think of a time when you successfully got a customer to buy something extra or upgrade? How did you do it?
  • How do you determine when an upsell or cross-sell would be beneficial for the customer, and how do you pitch it?
  • Tell us about a time when you successfully upsold or cross-sold a product or service.
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Interview question asked to Customer Experience Leads and Customer Service Representatives interviewing at ThoughtWorks, Intercom, Slice and others: Can you describe a time when you identified a customer’s needs and successfully recommended a complementary product?.