Could you describe a time when you faced a challenging situation while in public?

Question

Anonymous · Accepted Answer

Application performance degraded, no alerts from application side and Incident
management found that issue at application side after 45 minutes. So there is
challenge why this not identified.

Anonymous · Answer

I once led a restructuring initiative aimed at aligning resources with delivery
accounts and redesigning KPIs. While the planning and communication strategy
were solid, I overlooked whether our data platforms could support the new
changes. Just before rollout, I discovered serious data integrity issues. This
setback required a major clean-up effort across teams, but we corrected course
by prioritizing platform readiness and enhancing our validation processes for
future initiatives.

Anonymous · Answer

At Auctane, when during the re-architecture presentation I presented that we
should be using ElasticSearch for advanced search and reporting features - a Sr.
Manager from another team challenged this choice and said that it cannot serve,
the company had tried to host and operate in our Data center before and failed -
I had this data and presented that facts - I told that ELK cluster can scale
horizontally and since this time we would be using AWS managed Elastic Search
operations would reduce for our team. By preparing for this meeting and having
some prior knowledege did help me answer this question and gain trust by the
larger team.

Anonymous · Answer

I am in charge of Financial resource planning tool for org of about 400 people.
The planning is managed by about 20 managers that need to provide forecast. Half
of these managers were new to the resource planning. I organized training
session for them.
Right at the beginning of the session, one manager Z who was using tool for
several years started to criticizing the technology of the tool and use of Excel
as input method. While his ideas were good, that was training session for the
new users and not right forum to bring up feature requests. With few strong
words, Z made the situation tense and put new managers in uncomfortable
situation.
My task was two fold: Train the new managers so that org can get correct
forecast for 2025 and address Z's concerns.
I acknowledged that Z is driven by desire to make tool more effective. I texted
him on Slack asking to take this offline. I also suggested that we meet and
define path forward.
I asked Z to allow me to proceed with the training. I acknowledged that features
asked by Z are good and will really help to managers with large teams. While Z
had over 30 people in his team most of new managers had 3 -5 people. I ensured
that they would be able to use existing tool. I offered them instant support
should they have any questions or get stuck. That allowed to proceed with the
training and shift the focus from missing feature to taks at hand.
I saw Z in the office a few days after the training. I brought up the subject
and offered to put in JIRA tickets to manage the work, assigned my team member
to support his request, and routed feature request through triage process.
As result we were able to support 2025 resource planning, proceed with the
training, and strengthen relationships with my peer manager from sister org(Z)

Anonymous · Answer

במסגרת בחינה מחודשת של חווית הלקוח באפליקציה שאני מנהלת, ביצענו פרויקט טאץ אפ
לאפליקציה והגדרנו מחדש את עיצוב המסכים, הניווט בין המסכים וקידום המכירות
באפליקציה.
לאחר שסיימנו לבצע את השינויים, לאחר שבחנו אותם מול הלקוחות, הצגנו אותם לחבר
ההנהלה האחראי על הפעילות ובסיום ההצגה, הוא שאל אותי מה דעתי. הבעיה הייתה שהיה
משהו מרכזי שהיה חסר בתכנון החדש מבחינתי אבל ידעתי שהמנהלת הישירה שלי לא מעוניינת
לקדם אותו. בחרתי ללכת עם האמת המקצועית שלי ולציין בפני חבר ההנהלה שהפתרון הוא
פתרון טוב ונכון אבל לוקה בחסר והצעתי את התוספת שלדעתי הייתה יכולה להיות game
changer וזאת למרות שידעתי שהמנהלת שלי לא תהיה מרוצה. חבר ההנהלה התחבר למה שהצגתי
והמנהלת שלי לאחר מכן קיבלה את הפתרון, מבלי לציין שקודם היא התנגדה שלו. זו הייתה
סיטואציה מאתגרת אבל חשובה כדי להבין שתמיד צריך לשקף את דעתך הכנה והאמת מוצרית
שלך, גם אם לא תמיד דעתך מתקבלת.

Anonymous · Answer

My team was working on a project that involved sending and receiving emails. I
was invited to a meeting with many other team members and leaders were
participating in to identify the malicious email leaks that were reported by the
cloud provider to be addressed. The lead who is managing the situation openly
called out me and inquired about email leaks. Although, that made me a bit
uncomfortable, I have explained providing few technical details as to how it
could to be an issue generated by the application that is in development by my
team. After reviewing logs the lead has acknowledged that the issue is not
related to the application I am helping to build.

Anonymous · Answer

There was one interface which I used to look after and support it but there was
one escalation affected finance for millions and none of us were aware of
that...the interface had to be looked by cross functional teams but the entire
blame came upon our team as it was the starting point of the flow and my seniors
were pushing it on me but I apologised to them and asked for some time so that I
get to the cause of the issue and with further investigation I came put out the
actual cause in front of everyone which was that the batch was failing at the .
middleware part which was supposed to be looked by another team. This was the
first time I was challenged in the live meeting and was asked for an
explanation...although it made me very nervous but with time and proper analysis
I managed the situation to my best

Anonymous · Answer

There was one interface which I used to look after and support it but there was
one escalation affected finance for millions and none of us were aware of
that...the interface had to be looked by cross functional teams but the entire
blame came upon our team as it was the starting point of the flow and my seniors
were pushing it on me but I apologised to them and asked for some time so that I
get to the cause of the issue and with further investigation I came put out the
actual cause in front of everyone which was that the batch was failing at the
middleware part which was supposed to be looked by another team

Anonymous · Answer

I didn't remember that I was been in this situation but if you  accept the
occasion when I was child the teacher give us me and some other colleagues a
dialogue and asked us to do its like a theatre and I was very excited about the
prospect it was in the party of the end of schoolar year every body looked at us
the children's parents, teachers, the boss of school and I presented my
character very well I had confidence on me because I was excellent in my studies
 and when we had finish every body clack hands on us it was a wonderful day

Could you describe a time when you faced a challenging situation while in public?

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