How do you approach sudden changes in design requirements? Can you share a situation where you had to change a design quickly, and how you went about making the changes?

Question

Anonymous · Accepted Answer

During the HYV Placement Management System project, the initial onboarding flow
required users to enter a lot of personal information right off the bat in order
to generate a personalized dashboard. However, after gathering user feedback
during the free trial phase, it became clear that asking for too much
information too early was actually reducing trust in the app.
Here's how I addressed the challenge:
 1. Analyzing the Feedback:
    I carefully reviewed all the feedback and identified that users felt
    overwhelmed by the data entry requirements. They were hesitant to invest
    their personal information before fully understanding and trusting the
    platform.
 2. Identifying the Pain Point:
    The key issue was that users weren't ready to commit to a personalized
    experience during the free trial. They needed time to explore and experience
    the dashboard before feeling comfortable sharing their own data.
 3. Revising the Onboarding Flow:
    Based on these insights, I redesigned the onboarding flow. Instead of
    immediately asking for user information, I created a demo data dashboard.
    This allowed users to see the benefits of the platform in action without the
    initial barrier of data entry.
 4. Building Trust Through Experience:
    The demo dashboard served as a hands-on preview, enabling users to
    familiarize themselves with the system. This approach helped to build trust
    and credibility, making users more receptive to providing their own data
    later in the process.
 5. Implementing a Phased Approach:
    With trust established, I integrated the data collection into a later stage
    of the onboarding process. This phased approach ensured that users were more
    engaged and ready to personalize their experience only after they had a
    positive initial interaction with the platform.

This pivot not only addressed the initial user concerns but also improved the
overall user experience, leading to higher engagement and conversion rates
during the free trial.

How do you approach sudden changes in design requirements? Can you share a situation where you had to change a design quickly, and how you went about making the changes?

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