SituationalRole Related Knowledge

A startup wants to use Brex for recurring subscription payments but has no prior experience with billing systems. How would you guide them through the integration and setup process?

Customer Experience Lead

Brex

Did you come across this question in an interview?

Answers

Anonymous

3.2Strong
I will begin with the product discovery where I would like to understand 
1. The goal of start up with this integration
2. What their current state is
3. What are the primary problems they have including system issues
This will help me level set the understand on their maturity and requirements

NExt stage, I will work with my team to create a high level requirements doc and share with them for approval
Upon approval, I will conduct a working session between both the tech teams to understand the working model

My tech will then share the implementation plan and we will follow the same
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Interview question asked to Customer Experience Leads interviewing at Brex: A startup wants to use Brex for recurring subscription payments but has no prior experience with billing systems. How would you guide them through the integration and setup process?.