BehavioralTechnical

Do you believe there is a distinction between customer service and customer support? If so, how would you differentiate the two?

Customer Service Representative

Stripe

DoorDash

Square

SailPoint

Pristyn Care

Akamai

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Behavioral
  • Do you believe there is a distinction between customer service and customer support? If so, how would you differentiate the two?
  • In your opinion, what sets customer service apart from customer support?
  • How do customer service and customer support differ?
  • Do you think customer service and customer support serve the same purpose, or do they have distinct functions?
  • In your opinion, how do customer service and customer support differ from one another?
  • Is there a distinction between customer service and customer support in your experience?
  • How would you explain the difference between customer service and customer support to someone new to the industry?
  • In your view, what is the difference between customer service and customer support?
  • Do you think the functions of customer service and customer support overlap, or do they have separate purposes?
  • What do you think are the key differences between customer service and customer support in terms of the customer experience?
  • Is there a difference between customer service and customer support?

Interview question asked to Customer Service Representatives interviewing at Renew Power, Personio, Applied Materials and others: Do you believe there is a distinction between customer service and customer support? If so, how would you differentiate the two?.