Behavioral

What do you do if a customer asks something you're unsure about?

Support Engineer

Microsoft

HP

Check Point Software

Schneider Electric

Did you come across this question in an interview?

  • What do you do if a customer asks something you're unsure about?
  • How do you handle a situation where you don’t have an immediate answer for a customer?
  • If you're unfamiliar with a technical issue a customer is facing, how would you proceed?
  • How do you maintain professionalism when a customer asks something outside your expertise?
  • What’s your approach when you need time to research a customer’s technical question?
  • How do you reassure a customer while you look for the correct solution?
  • If you don’t know the answer to a technical issue, how do you go about finding it?
  • How do you effectively communicate to a customer that you’ll need to investigate their issue further?
  • What steps do you take to ensure you give an accurate answer when you’re unsure?
  • How do you balance transparency and confidence when responding to a question you don’t immediately know?
  • If a customer asks a question you don't immediately know the answer to, how would you respond?
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Interview question asked to Support Engineers interviewing at Microsoft, HP, Check Point Software and others: What do you do if a customer asks something you're unsure about?.