SituationalProblem Solving

If a customer complains their food was cold, how would you fix the issue?

Customer Service RepresentativeCustomer Experience Lead

Swiggy

Postmates

DeliveryHero

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Behavioral
  • If a customer complains their food was cold, how would you fix the issue?
  • How would you respond if a customer reports that their food arrived cold?
  • What would you do if a customer is upset because their food was delivered cold?
  • Imagine a customer is unhappy because their food arrived cold. How would you go about resolving this issue?
  • A customer calls saying their food was cold when it was delivered. How would you address their complaint?
  • Suppose a customer reports receiving cold food, how would you go about addressing this situation?
  • If a customer tells you their food was delivered cold, what would you do to fix it?
  • If a customer contacts you with a cold food complaint, how would you resolve it for them?
  • How would you respond to a customer who complains about receiving cold food?
  • How would you handle a situation where a customer reports that their food arrived cold?
  • If a customer contacts support saying their food was delivered cold, how would you resolve the issue?

Interview question asked to Customer Experience Leads and Customer Service Representatives interviewing at DeliveryHero, Swiggy and Postmates: If a customer complains their food was cold, how would you fix the issue?.