Anonymous
Old people here are defined as more than 65 years old.
Key factors influencing their experience would be:
- Their primary interest: Cable vs App based
- Internet access at home
- Smartness of the TV: Internet connection ability
- Remote functionality (Infra red, voice)
- Number of remotes required (eg firesticks require separate remote)
For this answer I am going to focus on a common scenario: old person living alone with smart TV
Based on this scenario, key friction areas include:
- Locating the remote with physical challenges
- Navigation Complexity due to multiple options that they haven't learnt about yet
- Typing in with the remote
Redesign strategies:
- Physical challenges:
The remote has voice function to locate the remote as well as execute demands.
e.g) Chimes when trying to locate for easy retrieval
"Remote, turn on Downton Abbey", "Remote, suggest me what to watch", "Remote, turn the TV off"
- Navigation Complexity
By voice, the users will be suggested on some shortlist programmes that they watch often.
They just need to press YES or NO on the button.
- Typing in with remote
MIC button to press to find what they want quickly.
To measure success of this TV remote implementation,
- Reduced time from switching the TV to watching a show
- Increased engagement
- Reduced cases of turnbacks on show
- Increased revenue of the remote