Can you give me a concrete example of a time when building a relationship with someone was a challenge and what you did to overcome it? How would you tackle building a relationship with a challenging stakeholder at WorldRemit?

Interview question asked to Engineering Managers interviewing at WorldRemit: Can you give me a concrete example of a time when building a relationship with someone was a challenge and what you did to overcome it? How would you tackle building a relationship with a challenging stakeholder at WorldRemit?.