SituationalProblem Solving

If a customer asked for a refund that’s not allowed by Unacademy policy, how would you balance addressing their request while sticking to company rules?

Customer Service Representative

Unacademy

Did you come across this question in an interview?

  • How would you handle a situation where a customer requests a refund that contradicts the Unacademy policy?
  • Imagine a customer insists on a refund that isn’t covered under Unacademy policy. How would you manage the situation?
  • Suppose a customer demands a refund for a product that’s outside of the return policy at Unacademy. What would be your next steps?
  • Let’s say a customer is unhappy and requests a refund, even though it’s not allowed by Unacademy policy. How would you handle their concern?
  • If a customer asked for a refund that’s not allowed by Unacademy policy, how would you balance addressing their request while sticking to company rules?
  • If a customer wanted a refund that Unacademy policy doesn't allow, how would you explain it to them?
  • If a customer requests a refund that doesn’t fit with Unacademy policy, what steps would you take to address it?
  • How would you respond to a customer who asks for a refund that goes against the Unacademy rules?
  • If a customer asks for a refund that Unacademy don’t typically offer, how would you handle it?
  • How would you diplomatically explain Unacademy policy to a customer requesting a refund they aren’t eligible for?
  • What would you do if a customer asked for a refund that was against Unacademy policy?
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Interview question asked to Customer Service Representatives interviewing at Unacademy: If a customer asked for a refund that’s not allowed by Unacademy policy, how would you balance addressing their request while sticking to company rules?.