SituationalProblem Solving

If a customer requests a refund that doesn’t fit with Newsela policy, what steps would you take to address it?

Customer Service Representative

Newsela

How would you handle a situation where a customer requests a refund that contradicts the Newsela policy?
Imagine a customer insists on a refund that isn’t covered under Newsela policy. How would you manage the situation?
Suppose a customer demands a refund for a product that’s outside of the return policy at Newsela. What would be your next steps?
Let’s say a customer is unhappy and requests a refund, even though it’s not allowed by Newsela policy. How would you handle their concern?
If a customer asked for a refund that’s not allowed by Newsela policy, how would you balance addressing their request while sticking to company rules?
If a customer wanted a refund that Newsela policy doesn't allow, how would you explain it to them?
If a customer requests a refund that doesn’t fit with Newsela policy, what steps would you take to address it?
How would you respond to a customer who asks for a refund that goes against the Newsela rules?
If a customer asks for a refund that Newsela don’t typically offer, how would you handle it?
How would you diplomatically explain Newsela policy to a customer requesting a refund they aren’t eligible for?
What would you do if a customer asked for a refund that was against Newsela policy?

Try Our AI Interviewer

Prepare for success with realistic, role-specific interview simulations.

Interview question asked to Customer Service Representatives interviewing at Newsela: If a customer requests a refund that doesn’t fit with Newsela policy, what steps would you take to address it?.

If a customer requests a refund that doesn’t fit with Newsela policy, what steps would you take to address it?

Did you come across this question in an interview?

Also asked as

Try Our AI Interviewer

Our AI is trained on 10,000+ answers.Login to review your answer.

If a customer requests a refund that doesn’t fit with Newsela policy, what steps would you take to address it?

Interview Answer Review Tool

Evaluation Metrics