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How would you handle a situation where a customer requests a refund that contradicts the Cars24 policy?
Imagine a customer insists on a refund that isn’t covered under Cars24 policy. How would you manage the situation?
Suppose a customer demands a refund for a product that’s outside of the return policy at Cars24. What would be your next steps?
Let’s say a customer is unhappy and requests a refund, even though it’s not allowed by Cars24 policy. How would you handle their concern?
If a customer asked for a refund that’s not allowed by Cars24 policy, how would you balance addressing their request while sticking to company rules?
If a customer wanted a refund that Cars24 policy doesn't allow, how would you explain it to them?
If a customer requests a refund that doesn’t fit with Cars24 policy, what steps would you take to address it?
How would you respond to a customer who asks for a refund that goes against the Cars24 rules?
If a customer asks for a refund that Cars24 don’t typically offer, how would you handle it?
How would you diplomatically explain Cars24 policy to a customer requesting a refund they aren’t eligible for?
What would you do if a customer asked for a refund that was against Cars24 policy?
Interview question asked to Customer Experience Leads interviewing at Cars24: How would you handle a situation where a customer requests a refund that contradicts the Cars24 policy?.