SituationalProblem Solving

If a GoStudent user was dissatisfied with a course and requested a refund, how would you ensure they feel heard and explore potential solutions?

Customer Experience Lead

GoStudent

Did you come across this question in an interview?

Your answer

Try Free AI Interview

Google logo

Google

Product Manager

Prepare for success with realistic, role-specific interview simulations.

Product Strategy
Meta logo

Meta

Product Manager

Prepare for success with realistic, role-specific interview simulations.

Product Sense
Meta logo

Meta

Engineering Manager

Prepare for success with realistic, role-specific interview simulations.

System Design
Amazon logo

Amazon

Data Scientist

Prepare for success with realistic, role-specific interview simulations.

Behavioral
  • A customer on GoStudent wants a refund because they feel the course didn’t meet their expectations. How would you handle it?
  • If a GoStudent user asks for a refund because the course didn’t live up to what they were expecting, what would your approach be?
  • What would you say to a customer on GoStudent who’s asking for a refund because the course didn’t meet their needs?
  • If a user on GoStudent complained that the course wasn’t as expected and requested a refund, how would you handle the situation?
  • Imagine a situation where a GoStudent customer asks for a refund, claiming a course didn’t meet their expectations. How would you respond to resolve the issue effectively?
  • If a GoStudent customer requested a refund, feeling that the course did not live up to their expectations, how would you approach resolving their concern and maintaining their trust?
  • Let’s say a customer from GoStudent is unhappy with a course they purchased and is requesting a refund. How would you manage the situation to address their dissatisfaction?
  • If a GoStudent user was dissatisfied with a course and requested a refund, how would you ensure they feel heard and explore potential solutions?
  • A GoStudent customer requests a refund after feeling the course did not meet the description. How would you respond to address their concerns and offer a solution?
  • A GoStudent customer requests a refund for a course, claiming it did not meet their expectations. How would you respond?

Interview question asked to Customer Experience Leads interviewing at GoStudent: If a GoStudent user was dissatisfied with a course and requested a refund, how would you ensure they feel heard and explore potential solutions?.