SituationalProblem Solving

If a BYJUS customer requested a refund, feeling that the course did not live up to their expectations, how would you approach resolving their concern and maintaining their trust?

Customer Experience Lead

BYJUS

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Behavioral
  • A customer on BYJUS wants a refund because they feel the course didn’t meet their expectations. How would you handle it?
  • If a BYJUS user asks for a refund because the course didn’t live up to what they were expecting, what would your approach be?
  • What would you say to a customer on BYJUS who’s asking for a refund because the course didn’t meet their needs?
  • If a user on BYJUS complained that the course wasn’t as expected and requested a refund, how would you handle the situation?
  • Imagine a situation where a BYJUS customer asks for a refund, claiming a course didn’t meet their expectations. How would you respond to resolve the issue effectively?
  • If a BYJUS customer requested a refund, feeling that the course did not live up to their expectations, how would you approach resolving their concern and maintaining their trust?
  • Let’s say a customer from BYJUS is unhappy with a course they purchased and is requesting a refund. How would you manage the situation to address their dissatisfaction?
  • If a BYJUS user was dissatisfied with a course and requested a refund, how would you ensure they feel heard and explore potential solutions?
  • A BYJUS customer requests a refund after feeling the course did not meet the description. How would you respond to address their concerns and offer a solution?
  • A BYJUS customer requests a refund for a course, claiming it did not meet their expectations. How would you respond?

Interview question asked to Customer Experience Leads interviewing at BYJUS: If a BYJUS customer requested a refund, feeling that the course did not live up to their expectations, how would you approach resolving their concern and maintaining their trust?.