BehavioralSituational

Have you ever re-engaged a customer after they had expressed dissatisfaction? What was your strategy?

Customer Service RepresentativeCustomer Experience Lead

Square

TikTok

Lockheed Martin

Twitch

Malt

Bill.com

Did you come across this question in an interview?

  • Have you ever re-engaged a customer after they had expressed dissatisfaction? What was your strategy?
  • Describe a time when you reached out to a customer who had stopped interacting with your company and got them re-engaged.
  • How have you approached situations where a customer had become disengaged, and what strategies worked to re-engage them?
  • Can you share an example of when you successfully re-engaged a customer who was at risk of churning?
  • Have you ever brought a customer back after they seemed to lose interest? How did you do it?
  • Can you tell me about a time you got a customer to re-engage with your product or service?
  • What’s a good example of when you won back a customer who had gone quiet?
  • Have you ever had to remind a customer about your product or service and get them excited about it again?
  • What’s the most creative thing you’ve done to re-engage a customer?
  • Can you share an example of when you turned around a customer relationship that had gone cold?
  • Describe a time that you re-engaged a customer.
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Interview question asked to Customer Service Representatives and Customer Experience Leads interviewing at Curb, Venmo, Tumblr and others: Have you ever re-engaged a customer after they had expressed dissatisfaction? What was your strategy?.