BehavioralSituational

Have you ever re-engaged a customer after they had expressed dissatisfaction? What was your strategy?

Customer Service RepresentativeCustomer Experience Lead

Square

TikTok

Lockheed Martin

Twitch

Malt

Bill.com

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Behavioral
  • Have you ever re-engaged a customer after they had expressed dissatisfaction? What was your strategy?
  • Describe a time when you reached out to a customer who had stopped interacting with your company and got them re-engaged.
  • How have you approached situations where a customer had become disengaged, and what strategies worked to re-engage them?
  • Can you share an example of when you successfully re-engaged a customer who was at risk of churning?
  • Have you ever brought a customer back after they seemed to lose interest? How did you do it?
  • Can you tell me about a time you got a customer to re-engage with your product or service?
  • What’s a good example of when you won back a customer who had gone quiet?
  • Have you ever had to remind a customer about your product or service and get them excited about it again?
  • What’s the most creative thing you’ve done to re-engage a customer?
  • Can you share an example of when you turned around a customer relationship that had gone cold?
  • Describe a time that you re-engaged a customer.

Interview question asked to Customer Service Representatives and Customer Experience Leads interviewing at Curb, Venmo, Tumblr and others: Have you ever re-engaged a customer after they had expressed dissatisfaction? What was your strategy?.