Can you share a time when you faced failure in a project and what lessons did you learn from the experience?

Question

Anonymous · Accepted Answer

We worked on a project and got stuck on a problem where the common solution does
not satisfy our goals of minimizing the risk of customer impact and minimizing
the workloads on over 30 partner teams.My task is to get the team unblocked and
find the best solution
 * I drafted our detailed requirements and constraints with diagrams, and shared
   with the partner team owing to the key component we don’t have enough
   knowledge on, and explained our situation and why the common solutions would
   not be the best for us.
 * I facilitated our team brainstorm sessions to explore all possible directions
   we could explore with the limited knowledge we have, and we got a few ideas.
 * I followed up with the core team on the requirements and our probing
   questions and the feasibility of the ideas from team brainstorm
 * After a few interactions of exchanging information and ideas, both side were
   able to find a couple of solutions to the problem, and with tradeoff
   discussion, we narrowed it down to one solution which minimizes operation and
   coordination cost with manageable risk.
 * With core team’s support, we were able to implement and verify the solution
   successfully and get unblocked on the project
 *  the project is rolling out to production with peace in mind that the risk of
   customer impact is very low
 * Learning: detailed description on the requirements.  Identify dependencies in
   detail and ahead of time, have 1:1 discussion with pertner team

Can you share a time when you faced failure in a project and what lessons did you learn from the experience?

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