Can you describe a project that didn't achieve its objectives and what you learned from the experience?

Question

Anonymous · Accepted Answer

We worked on a project and got stuck on a problem where the common solution does
not satisfy our goals of minimizing the risk of customer impact and minimizing
the workloads on over 30 partner teams.My task is to get the team unblocked and
find the best solution
 * I drafted our detailed requirements and constraints with diagrams, and shared
   with the partner team owing to the key component we don’t have enough
   knowledge on, and explained our situation and why the common solutions would
   not be the best for us.
 * I facilitated our team brainstorm sessions to explore all possible directions
   we could explore with the limited knowledge we have, and we got a few ideas.
 * I followed up with the core team on the requirements and our probing
   questions and the feasibility of the ideas from team brainstorm
 * After a few interactions of exchanging information and ideas, both side were
   able to find a couple of solutions to the problem, and with tradeoff
   discussion, we narrowed it down to one solution which minimizes operation and
   coordination cost with manageable risk.
 * With core team’s support, we were able to implement and verify the solution
   successfully and get unblocked on the project
 *  the project is rolling out to production with peace in mind that the risk of
   customer impact is very low
 * Learning: detailed description on the requirements.  Identify dependencies in
   detail and ahead of time, have 1:1 discussion with pertner team

Anonymous · Answer

WE made a bad build vs buy decision, we built an entire tool to store our metric
definitions and build a change management system around it , a UI around it to
allow users to change metric definition, other features were built around
security but the problem this is not our core competency and management of this
service became head ache, we did not have dedicated back end engineers and the
project is in KTLO mode for a long time , things slowly started breaking and  no
engineer was there to maintain it...finally we decommissioned it and bough a
plug in tool called DRM. Lesson learned , identity your core competency of the
team and if this project fits in your vision, this is not a DE project and
should never have been built by us

Can you describe a project that didn't achieve its objectives and what you learned from the experience?

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