Tell me about a time when you handled a program end-to-end.

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Anonymous · Accepted Answer

I have handled multiple feature and integration program end-to-end. I will share
an example with respect to the delivery of a partner integration program.
1. Align the scope with partner: We did a product walkthrough of the existing
app with the partner to align them with the product user journey
2. API Documents from partner: Post the journey walkthrough, we request for the
partner API for the loan onboarding journey
3. API Analysis and Documentation: Once we received the APIs, we do an
exhaustive API testing and also map them with our existing application. During
this phase, we evaluate if all the fields present in the partner APIs are
relevant to the existing applications, feasibility check on the mandatory fields
and parameters. Also evaluate workarounds in case of missing fields. This is
then documented for the Engineering teams to consume for the tech solution and
execution phases.
4. PRD Creation: Created a detailed documentation with relevant details like
scope of the program, consents and tncs, API details, partner information, API
workflow, user journey workflow stages, etc.
5. Product walkthrough and grooming: Align the engineering team with the scope
of the program journey
6. Tech Solution: Finalize the implementation approach and alignment with all
the relevant engineering teams required for the development. Finalize the
internal contracts between engineering teams.
7. Roadmap and timeline plan: Create the execution plan, post discussions with
all teams and align the same with the partner as well. Request the partner
execution plan too for streamlining both team's timelines.
8. Development and Integration testing: During this phase, the engineering team
completes the development and also conducts integration tests to confirm the
changes are working end to end. the QA team, writes the manual and automation
test cases for the E2E testing. Environment mappings are finalized for end to
end testing
9. E2E Testing: The QA engineers execute all the test cases covering happy,
negative and edge case scenarios. Bug reports are published, which the
development team triages and fixes on priority for closure of this phase.
10. Product and Partner UAT: A workshop is conducted where the Product managers
and Partner is given a demo for the entire journey to validate if they are
aligned with the developed journey. Once teams have validated, a sign off is
shared by internal and partner teams.
11. Production movement: A production production discussion is conducted to
align on the backward compatibility of the changes, rollback plan and order of
deployment before the production deployment date
12. CUG: A closed user group testing is conducted with selected real time
customer, to check if the application is performing as expected on the live
application
13. Agreement sign off: Confirm on all legal agreement closures before opening
the feature to 100% live traffic
14. Customer Go-live: Whitelist users to be able to access the application.

Tell me about a time when you handled a program end-to-end.

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