SituationalRole Related KnowledgeProblem Solving

How would you manage multiple urgent support requests from restaurants, customers, and delivery drivers all at once?

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Behavioral
  • How would you manage multiple urgent support requests from restaurants, customers, and delivery drivers all at once?
  • If you were faced with simultaneous urgent tickets from restaurants, customers, and delivery drivers, how would you prioritize your actions?
  • In a scenario where you receive urgent tickets from restaurants, customers, and delivery drivers at the same time, how would you prioritize and address them?
  • If multiple high-priority issues from restaurants, customers, and delivery drivers arise simultaneously, how would you decide which to address first?
  • If you got urgent requests from restaurants, customers, and drivers at the same time, how would you decide which one to handle first?
  • If restaurants, customers, and drivers are all requesting help urgently, how would you prioritize?
  • Imagine receiving urgent support requests from a restaurant, a customer, and a driver all at once. How would you prioritize them?
  • In a situation where multiple urgent tickets come in at the same time from different groups (restaurants, customers, and drivers), how would you prioritize each?
  • If you were flooded with multiple urgent tickets—one from a restaurant, another from a customer, and the third from a driver—how would you tackle this?
  • Suppose you receive urgent issues from a restaurant, a customer, and a driver all at once. What’d be your approach to prioritizing them?
  • How would you prioritize tasks if you received multiple urgent tickets from restaurants, customers, and delivery drivers at the same time?

Interview question asked to Customer Experience Leads and Customer Service Representatives interviewing at Glovo, DeliveryHero and Picnic: How would you manage multiple urgent support requests from restaurants, customers, and delivery drivers all at once?.