Behavioral

Can you describe a situation where you felt the customer service didn’t meet your expectations? How would you have improved it?

Customer Service Representative

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Behavioral
  • Can you describe a situation where you felt the customer service didn’t meet your expectations? How would you have improved it?
  • Can you recall a time when a company’s customer service failed to meet your needs? How could they have done better?
  • Have you ever had a frustrating experience with customer service? What went wrong?
  • Have you ever been on the receiving end of poor customer service? How did it affect you?
  • What’s the worst customer service experience you've had, and how did you respond?
  • Can you think of a time when you weren’t happy with customer service? How did you deal with it?
  • Have you ever had a bad customer service experience? What happened, and how did you handle it?
  • Tell me about a time when you were dissatisfied with customer service. What could have been done differently?
  • Have you ever encountered subpar customer service? How did you respond to that experience?
  • Could you share an instance when you experienced unsatisfactory customer service? How did it affect your perspective?
  • Can you tell me about a time when you received poor customer service?

Interview question asked to Customer Service Representatives interviewing at Blackboard, Qlik, Cornerstone and others: Can you describe a situation where you felt the customer service didn’t meet your expectations? How would you have improved it?.