Behavioral

Can you describe a situation where you felt the customer service didn’t meet your expectations? How would you have improved it?

Customer Service Representative

Cruise

Freshworks

Xilinx

Articulate

Applied Materials

GetYourGuide

Did you come across this question in an interview?

  • Can you describe a situation where you felt the customer service didn’t meet your expectations? How would you have improved it?
  • Can you recall a time when a company’s customer service failed to meet your needs? How could they have done better?
  • Have you ever had a frustrating experience with customer service? What went wrong?
  • Have you ever been on the receiving end of poor customer service? How did it affect you?
  • What’s the worst customer service experience you've had, and how did you respond?
  • Can you think of a time when you weren’t happy with customer service? How did you deal with it?
  • Have you ever had a bad customer service experience? What happened, and how did you handle it?
  • Tell me about a time when you were dissatisfied with customer service. What could have been done differently?
  • Have you ever encountered subpar customer service? How did you respond to that experience?
  • Could you share an instance when you experienced unsatisfactory customer service? How did it affect your perspective?
  • Can you tell me about a time when you received poor customer service?
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Interview question asked to Customer Service Representatives interviewing at Blackboard, Qlik, Cornerstone and others: Can you describe a situation where you felt the customer service didn’t meet your expectations? How would you have improved it?.