Anonymous
- Problem Identification: I saw this as a critical decision that impacted both our budget and our ability to deliver user-centric solutions. I also recognized the potential risk of over-relying on a third-party tool for core user experience elements.
- Evaluation of Alternatives: I created a comparative analysis, outlining the features, pricing, and user capacity of Pendo and the alternatives. I also included testimonials and case studies to validate the credibility of these alternatives.
- Presentation to Stakeholders: I shared my findings with the Portfolio Manager, explaining how we could achieve the same outcomes at a lower cost, allocate savings to other product priorities, and maintain scalability.
- I analyzed user feedback and workflow data to identify areas where users struggled.
- I collaborated with the design team to incorporate tooltips and guidance directly into our product’s UI during feature development, ensuring seamless user assistance without relying on third-party tools.
- I also refined my stakeholder management skills, learning to better understand and align with the underlying motivations behind their preferences. For instance, in this case, I could have emphasized how an alternative tool could still meet the desired outcomes while addressing budget concerns.