Behavioral

Can you describe a scenario where you used persuasive communication to achieve a desired outcome?

Engineering Manager

Ola

Slice

Bitpanda

Telstra

Wayfair

Merck

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Answers

Anonymous

3.6Strong
I tend to deal with persuasive conversation in a way that tends to benefit all parties involved. And one effective strategy I have found useful is to rather than straight up say no and get into a confrontation, I tend to understand where the party is coming from and what are the goals the party is trying to achieve and what can be done to get into a win-win situation for both parties. Especially in Amazon this comes into play almost every with the amount of dependencies each team has and so much away team work being done. One example I can think about was my sister team who manager License Manager was working on a S Team level project where they unearthed a dependency on my team pretty late into the cycle and there was very little time the team could do to do an away team effort and came to me for the work to be done. I first understood the business impct of their project and ceded control in this situation by explaining that I have my core projects coming up but one invent and simplify thing we could is to push back the component’s work to later in the dev cycle and provide my support for their project which they can later come back and finish off for my project. In this bargain I was also able to convince my counterpart to provide me their Sr Engineer to do that work as we were taking a risk to my project by pushing that component out. The outcome of this arrangement was that we were able to deliver their project in time as well as get their best engineer to work on my project which led to a timely and high quality deliverable for my project as well.
  • Can you describe a scenario where you used persuasive communication to achieve a desired outcome?
  • Can you give an example of a time when you used persuasion to successfully convince someone to see things from your perspective?
  • How do you typically approach persuasive conversations in the workplace?
  • Can you recall a specific instance where you used effective persuasive tactics to successfully influence someone's opinion?
  • What methods do you find to be most effective when it comes to persuading others to see things from your perspective?
  • Can you describe a situation where you had to persuade someone to adopt a new idea or change their stance on a particular issue?
  • How do you ensure that your persuasive communication is ethical and respectful in nature?
  • Can you provide an example of a time when you successfully persuaded someone to see things from your perspective despite initial resistance?
  • How do you effectively communicate the benefits of your perspective to others during a persuasive conversation?
  • Can you describe a situation where you had to use persuasive communication to resolve a conflict between team members?
  • How do you assess and adapt your persuasive approach to suit the individual you are communicating with?
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Interview question asked to Engineering Managers interviewing at Support.com, Blend, Orange and others: Can you describe a scenario where you used persuasive communication to achieve a desired outcome?.