SituationalProblem SolvingBehavioral

What’s the most difficult situation you’ve encountered with a customer, and how did you ensure a positive outcome?

Did you come across this question in an interview?

Interview question asked to Customer Service Representatives and Customer Experience Leads interviewing at Genpact, Lydia, Bosch and others: What’s the most difficult situation you’ve encountered with a customer, and how did you ensure a positive outcome?.