SituationalRole Related KnowledgeProblem Solving

A customer provides feedback that a course is outdated and does not meet their expectations. How would you address this concern?

Customer Service RepresentativeCustomer Experience Lead

Newsela

Udemy

Udacity

Kajabi

Did you come across this question in an interview?

Try Free AI Interview

Google logo

Google

Product Manager

Prepare for success with realistic, role-specific interview simulations.

Product Strategy
Meta logo

Meta

Product Manager

Prepare for success with realistic, role-specific interview simulations.

Product Sense
Meta logo

Meta

Engineering Manager

Prepare for success with realistic, role-specific interview simulations.

System Design
Amazon logo

Amazon

Data Scientist

Prepare for success with realistic, role-specific interview simulations.

Behavioral
  • A customer provides feedback that a course is outdated and does not meet their expectations. How would you address this concern?
  • How would you approach feedback from a customer who feels a course is outdated or not meeting their expectations?
  • A student indicates that a course is outdated and doesn't align with their expectations. How would you respond to this?
  • If a user complains that the course is outdated or not what they expected, how would you deal with it?
  • How would you respond if a user says the course content feels outdated or doesn’t meet their needs?
  • A customer tells you the course they took didn’t meet their expectations and seems outdated. How would you handle that?
  • If a user says the course didn’t live up to their expectations and feels outdated, what would you do?
  • What would you do if a student gives feedback that the course is old or doesn’t meet their learning needs?
  • Let’s say a customer provides feedback that the course is outdated and didn’t meet their expectations. How would you address this?
  • Imagine a scenario where a user reports that the course content is outdated and doesn't match their learning goals. How would you respond?
  • How would you handle feedback from a customer that a course is outdated or not meeting their expectations?

Interview question asked to Customer Experience Leads and Customer Service Representatives interviewing at Newsela, Kajabi, Udacity and others: A customer provides feedback that a course is outdated and does not meet their expectations. How would you address this concern?.