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Let’s say you received a low NPS score from a customer who had a frustrating experience. How would you compose an email that addresses their concerns and works towards a solution?

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Interview question asked to Customer Service Representatives and Customer Experience Leads interviewing at Fiverr, Dash, Rippling and others: Let’s say you received a low NPS score from a customer who had a frustrating experience. How would you compose an email that addresses their concerns and works towards a solution?.