What is your most significant achievement?

Question

Anonymous · Accepted Answer

The accomplishment that i am most proud of is leading the development and launch
of Order Service API at my previous company . The project is significant to me
due to technical challenges we faced , the skills i applied and the substantial
impact on the company’s operation
At the time , our ecommerce platform was hindered by monolithic architecture and
outdated order management system which led to inefficiencies and frequent
failure.'I was entrusted with the exciting challenge of developing a new Order
Service API that could handle order creation, inventory fetching , product
details while also integrating 3rd party tools for communication . We updated
the programming language and underlying architecture to scale the platform and
manage it  and integrated with 3rd Party apps .One of the major challenges was
to maintain backward compatibility and ensure the new platform works hand in
hand with existing platform and manage real time data effectively.After months
of rigorous development and testing and iterative improvements based on user
feedback we successfully deployed the API . The new system streamlined order
management , provided real time order tracking and automated communications with
customers. It resulted in 30% reduction in order processing and significant
decrease in customer complaints . It was a great learning opportunity that
challenged my technical and leadership skills and positive results validated the
value of using latest technology

Anonymous · Answer

I led the UX design for automated sandbox creation and management, significantly
reducing manual migrations from months to minutes through agile development and
cross-functional collaboration. The system enabled self-service management,
simplified user access control, and provided a dynamic dashboard for clear
sandbox oversight. Enhanced security and transparency were achieved through
detailed logs and full visibility of sandbox changes. User research, stakeholder
workshops, and iterative design processes ensured the solution met user needs.
The project reduced environment sync time, empowered users to manage data
privacy settings independently, and achieved a 60% adoption rate, saving the
operations team 72 hours per week and $12,000 annually in baseline costs.

CAB(Research 10) -> Phase 1 Designs -> Private Preview 1(CAB: usability testing
- create, delete, & refresh, 7 customers interview) + GA(300+ customers) ongoing
feedback -> Phase 2 ->  Usability testing Plan

UX Case Study: Automated Sandbox Creation and Management for OneTrust
Project Ownership:
• Led the UX design for automated sandbox creation and management, supporting
various modules and empowering over 300 clients.
• Achieved a reduction in manual migrations from months to minutes through agile
development and cross-functional collaboration.
Key Themes:
Effortless Sandbox Management:
• Self-Service Management: Enabled users to create and manage sandbox
environments independently.
• User Provisioning & Access Management: Simplified control of user access to
production and sandbox environments.
• Quick Sandbox Creation: Allowed swift development in isolated environments.
• Safe Deletion: Provided secure management of workspace by deleting outdated
sandboxes.
• Dynamic Dashboard: Offered a clear overview of all sandboxes at a glance.
Enhanced Security and Control:
• Effortless Configuration Testing: Enabled testing changes without impacting
production.
• Full Visibility: Tracked all changes made within sandbox environments.
• Transparency: Detailed logs ensured a clear understanding of every action
within the sandbox.
Current State:
• OneTrust customers commonly have a production tenant and a UAT tenant in
separate environments.
• 80-90% of customers copy data from production to UAT to ensure accurate
testing.
• Collaboration with Cloud OPS revealed 70% of tickets related to aligning
production with UAT.
• 300 clients supported this idea on the Ideas portal.
Sandbox Solution:
• Sandbox Creation: Newly created tenants in the same environment as production,
containing a copy of production configuration data.
• Long-term Goal: Promote data from sandbox to production.
• Focus: Simplify deployment between production and sandbox environments.
Design Process:
1. Kickoff Workshops: Organized two workshops with stakeholders to gather
perspectives, priorities, business goals, constraints, user insights, and prior
research findings.
2. User Research: Conducted 10 moderated interviews to identify pain points in
existing processes. Created user personas, journey maps, and prioritized
critical features.
3. Market Research: Ensured alignment with industry standards and user
expectations (ServiceNow & Salesforce).
4. Iterative Design: Crafted and prototyped high-fidelity solutions,
incorporating weekly feedback from stakeholders (PM, Dev, Content Writer,
Peers).
5. Consistency and Accessibility: Utilized OneCore design components and
developed specific local components.
6. Feedback Integration: Facilitated feedback sessions, integrated customer
input during Sandbox Private Preview, and implemented a survey system for
continuous feedback.
7. Ongoing Support: Provided developer hand-off, ongoing UI enhancements, and
addressed bugs.
8. Phase 2 in Progress: Includes promotion designs.
Customer Impact:
• Reduced Sync Time: Environment sync time reduced from months to minutes.
• Empowered Users: Users can test and configure data privacy settings
independently.
• Improved Satisfaction: Satisfaction score improved to 7.2/9.
• High Adoption Rate: Achieved a 60% adoption rate, with 9 out of 15 modules
adopting the new automated sandbox.
Potential Business Impact:
• Time Savings: Saved the operations team 72 hours per week through automation
(28 consultants).
• Cost Savings: Customers save at least $12,000 annually on baseline costs.
• Streamlined Processes: Potentially eliminated the 2-month CloudOps queue
backlog.
• Leadership Position: Positioned OneTrust as a leader in user-friendly and
efficient data privacy solutions.

Anonymous · Answer

something i think is significant is completing at full time third level
education while working full time also. managing my time such an extended period
of time to be able to do both i believe is a significant accomplishment for me.

Anonymous · Answer

As a super development engineer, I successfully meet the KPi by conducting
minimum 7supplier audit as listed in the workbook. I have to check the supplier
availability, review supplier company profile and documents, the products
records that supplier ship to my company to plan my audit question and agenda.
After confirming, I will conduct the audit either remotely or in site as per
agreed with management and supplier. during audit, I will review supplier
company documents like procedure, the records, do the observation and interview
with auditees. If there is any concerns, will highlight to auditees to discuss,
to reach mutual understanding before making the finding decision. If the finding
is firm, then have to communicate with supplier and get their agreement. The
findings will require supplier to provide 8D capa report which will be captured
in my company system.

What is your most significant achievement?

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