What is the most innovative idea you have ever had? How did you come up with it and how did you go about implementing it?

Question

Anonymous · Accepted Answer

Because my current role have to monitor and track status of 8d for approx 100
cases/month, previously, we had to do manual tracking case by case and follow up
with team. My idea was we should have some tool that can assist us to monitor
cases and I asked my team to brainstorm and emphasized benefit that we will get
if we have this tool. We did small workshop and came out with idea for creating
semi-auto tracker. Then we list down task and planned it together. We had weekly
meeting to follow up pending tasks and discussed about obstacles and tried to
fix it. Until we can implement this tracker then we evaluated effectiveness of
it. We found it can reduced tracking time down 80%

Anonymous · Answer

Initially when I joined the project, my manager asked about whether the given
testcase was automated. Since, there was no documentation, I had to go over the
regression suite which consisted of almost 2000 testcases and find out if it was
automated. This was a tedious task and the challenge here deep dive into the
code and find out the testcase which took couple of hours.
So to overcome this challenge, I came up an idea to document the testcases at
one place so whenever someone has to learn or get information about the
regression can look at the document and easily find out the details.
For this, I started by consolidating testcases from code and their existence on
test case management tool, and bifurcate these testcases based on the high level
scenario and application. Once testcases were bifurcated, I created separate
issue links and documented. I also created a separate table which included no of
testcases for a particular scenario. This helped to standardize the QA process
by maintaining high quality standards and save lot of time when someone asks
about particular testcase, or when automation had to be updated, or for new
comer it is a place to start consolidating details from.
Thus after setting up the processes, it helped in standardizing QA practices and
I was also appreciated by the time as making the process simple helped to save
time and efforts going forward.
After this, we documented other critical processes and flows as well which
helped the team to learn and save critical time, and maintain high quality
standards for QA process.
Thus from this incident I learnt how setting up the process and maintaining high
quality standards helps in saving crucial time.

Anonymous · Answer

The most innovative idea I've ever had was to utilize check system when
completing payment via check when starting a new policy.  When you accept a
payment that is not a secured form of payment such as credit card or western
union, depending on the state you are required to provide insurance based on the
state regulations.  For example NY requires the company to send out a
cancelation letter which gives an additional 14 days to make the payment.  
During planning season, I introduce check system based on my observation of the
system in local stores.  I was task to run a controlled pilot with the region of
240 associate for 60 days.  The results indicate immediate reduction of
cancelations due to invalid checks. Based on the success rate, the process was
implemented countrywide and the director was pleased with the results.

Anonymous · Answer

SITUATION: AT DAYFORWARD, OUR MANUAL UNDERWRITING PROCESS FOR POLICY APPROVALS
WAS SLOW, ERROR-PRONE, AND INEFFICIENT. THIS RESULTED IN DELAYS AND
INACCURACIES, WHICH AFFECTED OUR OVERALL OPERATIONAL EFFICIENCY AND CUSTOMER
SATISFACTION.

Task: My task was to develop a solution to automate the policy approval process,
replacing the manual tasks with an automated system to streamline operations and
improve accuracy.
Action:
 * Research & Design: I began by analyzing the existing manual process to
   identify key areas for automation. I worked closely with the underwriting
   team to understand their criteria for policy approvals and designed an
   automated system using machine learning algorithms.
 * Development: I developed the system using Python, integrating it with our
   policy management platform. The system included modules for data extraction,
   risk assessment, and decision-making based on historical data.
 * Testing & Deployment: I rigorously tested the system with historical data and
   conducted user acceptance testing with the underwriting team. After
   successful validation, I implemented the system in phases, starting with a
   pilot program to gather feedback and refine the solution.
 * Monitoring & Improvement: I continuously monitored the system’s performance
   and made iterative improvements based on feedback and real-time data.

Result: The automated policy approval system reduced processing times by 50% and
significantly decreased errors associated with manual underwriting. This
enhancement improved operational efficiency and allowed the underwriting team to
focus on more complex cases, leading to higher productivity and increased
customer satisfaction.
This project was a prime example of leveraging innovative technology to solve
real business problems and achieve substantial improvements in both operational
efficiency and service quality.

Anonymous · Answer

I was designing a feature for custom creation and since it was a new space the
requirement were abstract. I was designing the experience and would always like
to prpose ideas . one of them was to elt users save their custom templates so if
there was a similar requirement that they would have it ready to go and not have
to do the process again. after discussing some ligistics with product team on
setting a limit to creaiton we imlemented it

Anonymous · Answer

In a project where I was part of building an event-driven messaging system for
our company, we encountered a significant challenge reported by our customers.
They needed a way to track the status of messages they published, including
whether a message was archived in S3, routed to specific queues, or successfully
consumed by downstream applications. This end-to-end tracking was crucial for
ensuring transparency and reliability in message delivery.

My task was to design a solution that would allow customers to monitor the
status of their messages from ingestion to delivery in near real-time.
Additionally, we needed to address the issue that when customers requested
status updates or needed debugging, we had to manually check logs, which was
time-consuming and inefficient.

I proposed a design where each part of the system that handled the message would
update its status at important stages to AWS Kinesis stream. We then implemented
a consumer service that processes these status updates from the stream and
stores them in a database optimized for querying. This setup allowed our
customers to query the status of any message, and our microservice would return
the relevant status updates, providing a clear view of the message’s journey
through the system.

This solution was accepted and successfully implemented. It proved to be highly
scalable, capable of handling large volumes of status updates without impacting
system performance. Customers now have the ability to check message statuses in
near real-time, greatly enhancing their ability to monitor and trust the
system’s end-to-end delivery process. Moreover, the solution significantly
reduced the time and effort required for debugging, as customers could now
access status information directly, without needing our team to manually check
logs. This not only improved customer satisfaction but also allowed our team to
focus on more strategic tasks.

What is the most innovative idea you have ever had? How did you come up with it and how did you go about implementing it?

Answers