BehavioralSituationalWhiteboarding/problem solving

Tell me about a time when you made a mistake that made a client unhappy or cost you that customer. What did you do to rectify the situation?

Account ManagerTechnical Account Manager

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Behavioral
  • Tell me about a time when you made a mistake that made a client unhappy or cost you that customer. What did you do to rectify the situation?
  • Have you ever had a client issue due to a mistake on your end? How did you fix it?
  • Can you share a time when you lost a customer because of an error?
  • What's the biggest lesson you've learned from making a mistake in account management?
  • How do you handle situations where your mistake impacts the client's business?
  • What's your approach to rebuilding trust after making an error?
  • Have you ever had to deliver bad news to a client about a mistake? How did you do it?
  • Can you describe a time when you turned a mistake into a learning opportunity?
  • What's your process for damage control when an error affects a client?
  • How do you ensure mistakes don't repeat in future client interactions?
  • What's the most difficult client mistake you've had to navigate?

Interview question asked to Account Managers and Technical Account Managers interviewing at OpenDoor, JoyTunes, Adyen and others: Tell me about a time when you made a mistake that made a client unhappy or cost you that customer. What did you do to rectify the situation?.