SituationalProblem Solving

A guest from Vacasa says their accommodation isn’t what was described online. How would you handle their complaint?

Customer Experience Lead

Vacasa

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Behavioral
  • A guest from Vacasa says their accommodation isn’t what was described online. How would you handle their complaint?
  • Let’s say a guest at Vacasa reaches out and says the place they booked doesn’t match the description. How would you deal with it?
  • If a guest at Vacasa claims that the accommodation they booked doesn’t match the listing, how would you address their concerns?
  • A guest at Vacasa reports that their accommodation is different from what they saw online. How would you assist them with their complaint?
  • If a Vacasa guest complains that the accommodation doesn’t meet the description provided, what would your response be?
  • Imagine a guest at Vacasa contacts you saying their accommodation doesn’t match the description on the app/website. How would you go about resolving the issue?
  • If a Vacasa guest is upset because the accommodation they booked does not match the description on the site, how would you address the situation to resolve their concerns?
  • If a guest at Vacasa reports that the accommodation they booked does not match the listing details on the app/website, what steps would you take to address their concern?
  • If a guest contacts Vacasa stating that their accommodation does not align with the description provided online, how would you address their concern?
  • How would you handle a situation where a Vacasa guest is unhappy with their accommodation because it doesn’t match what was advertised on the website/app?
  • A guest reports that the accommodation they booked does not match the description on the Vacasa web/app. How would you handle their ticket?

Interview question asked to Customer Experience Leads interviewing at Vacasa: A guest from Vacasa says their accommodation isn’t what was described online. How would you handle their complaint?.