Problem SolvingSituational

Let’s say a $15 order was delivered to the wrong address, and the customer wants immediate resolution. How would you approach the complaint?

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Interview question asked to Customer Experience Leads and Customer Service Representatives interviewing at DoorDash, Takeaway, DeliveryHero and others: Let’s say a $15 order was delivered to the wrong address, and the customer wants immediate resolution. How would you approach the complaint?.