What is your most memorable challenge from your past experiences?

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Anonymous · Accepted Answer

In one of my previous projects, we were tasked with designing and deploying a
completely new state-of-the-art network, including a new VoIP system. However,
we unexpectedly faced resistance from the customer, who preferred a traditional
TDM-based PBX system instead of VoIP system. In this case, deploying the old PBX
system would be a step back from a technological point of view. On the other
hand, it was quite challenging to convince the customer of the advantages of
VoIP technologies. To address this, I created a comprehensive presentation for
all stakeholders, outlining in detail the benefits of VoIP, including reduced
operational costs. Ultimately, we successfully implemented the newest VoIP
system to the customer's satisfaction.

Anonymous · Answer

I was running co-design workshops with young people with cancer and they all
designed their own VR apps. I had a time limit on my PhD so didn't have time to
develop all their designs but they were really tied to these ideas. So I
 started to contact companies that had commercial VR apps available that had
similarities with the co-designers designs. In exchange I offered them an
opportunity to test the suitability of their app in the medical space. A company
in the states got back to me and said they were happy to amend their current app
to include features designed by the young people with cancer. They sent me a
copy of the app for free and the young people with cancer were able to evaluate
an app that they had designed. I also managed to produce 2 fully working
prototypes of the other 2 ideas they had ensuring that all participants felt
included and heard in the process

Anonymous · Answer

One significant challenge I faced was when tasked with streamlining the
onboarding process for sellers on our platform. The problem statement was vague,
and the onboarding journey was unclear, complicating the creation of a research
plan. I conducted multiple rounds of interviews to understand the technical
process and team roles, despite initial discrepancies and lack of clarity.
Recruiting participants was difficult without product support, but I persisted
using trial-and-error methods. Bridging gaps between business, product, and user
needs was challenging, especially when a strategic pivot changed the business
model mid-project. Despite time and resource constraints, I emphasized
user-centric insights, documented assumptions, and ensured they were validated
in future iterations. This approach ultimately led to a more efficient
onboarding process, demonstrating the importance of clear problem statements and
cross-team clarity.

Anonymous · Answer

Brazil Carrefour- the volume of sales was low. The sales was going via app, and
people had to have points to redeem.

What we saw there was accumulated points that were very high, but redemptions
rates were low. I looked at data more deeply, and did my checks on different
point levels. Checked previous campaigns to see behaviours of customers. Such as
who is our best buyer, who is the most loyal and how many points do they have.
So I realized our best buyers, are the people actually have 1, 2 and 3 points.
Then I proposed to have a less costly items to be known our next campaign, and
negotiated the price discount with business planners. Indeed we saw a very high
increase on volume of sales. From 200k on glasses category, we went to 780k
knives. As the projects has the fixed cost, that additional sales meant profit
for BL. This analysis then was the basis how I looked at the projects when it
was sent for approval.

Anonymous · Answer

Most memorable challenges was to get 70% of my team eligible fir Chairman while
ending the year achieving top quartile results. My team accepted the challenge,
focused on improving customer . satisfaction results and achieved with goals.
 The challenge helped my team recognize their true potential which helped them
consistently achieve top quartile results results.

What is your most memorable challenge from your past experiences?

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