Behavioral

What is your most memorable challenge from your past experiences?

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Anonymous

8 months ago
4Strong
In one of my previous projects, we were tasked with designing and deploying a completely new state-of-the-art network, including a new VoIP system. However, we unexpectedly faced resistance from the customer, who preferred a traditional TDM-based PBX system instead of VoIP system. In this case, deploying the old PBX system would be a step back from a technological point of view. On the other hand, it was quite challenging to convince the customer of the advantages of VoIP technologies. To address this, I created a comprehensive presentation for all stakeholders, outlining in detail the benefits of VoIP, including reduced operational costs. Ultimately, we successfully implemented the newest VoIP system to the customer's satisfaction.

Anonymous

8 months ago
4.2Exceptional
I was running co-design workshops with young people with cancer and they all designed their own VR apps. I had a time limit on my PhD so didn't have time to develop all their designs but they were really tied to these ideas. So I  started to contact companies that had commercial VR apps available that had similarities with the co-designers designs. In exchange I offered them an opportunity to test the suitability of their app in the medical space. A company in the states got back to me and said they were happy to amend their current app to include features designed by the young people with cancer. They sent me a copy of the app for free and the young people with cancer were able to evaluate an app that they had designed. I also managed to produce 2 fully working prototypes of the other 2 ideas they had ensuring that all participants felt included and heard in the process

Anonymous

9 months ago
One significant challenge I faced was when tasked with streamlining the onboarding process for sellers on our platform. The problem statement was vague, and the onboarding journey was unclear, complicating the creation of a research plan. I conducted multiple rounds of interviews to understand the technical process and team roles, despite initial discrepancies and lack of clarity. Recruiting participants was difficult without product support, but I persisted using trial-and-error methods. Bridging gaps between business, product, and user needs was challenging, especially when a strategic pivot changed the business model mid-project. Despite time and resource constraints, I emphasized user-centric insights, documented assumptions, and ensured they were validated in future iterations. This approach ultimately led to a more efficient onboarding process, demonstrating the importance of clear problem statements and cross-team clarity.

Anonymous

10 months ago
3.6Strong
Brazil Carrefour- the volume of sales was low. The sales was going via app, and people had to have points to redeem. 

What we saw there was accumulated points that were very high, but redemptions rates were low. I looked at data more deeply, and did my checks on different point levels. Checked previous campaigns to see behaviours of customers. Such as who is our best buyer, who is the most loyal and how many points do they have. So I realized our best buyers, are the people actually have 1, 2 and 3 points. Then I proposed to have a less costly items to be known our next campaign, and negotiated the price discount with business planners. Indeed we saw a very high increase on volume of sales. From 200k on glasses category, we went to 780k knives. As the projects has the fixed cost, that additional sales meant profit for BL. This analysis then was the basis how I looked at the projects when it was sent for approval. 

Anonymous

10 months ago
2.4Fair
Most memorable challenges was to get 70% of my team eligible fir Chairman while ending the year achieving top quartile results. My team accepted the challenge, focused on improving customer . satisfaction results and achieved with goals.  The challenge helped my team recognize their true potential which helped them consistently achieve top quartile results results. 
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Interview question asked to Data Scientists, Product Managers, Software Engineers and other roles interviewing at Glovo, Qualcomm, Icertis and others: What is your most memorable challenge from your past experiences?.