TechnicalSituationalProblem Solving

What protocol would you follow to mitigate the impact of server downtime affecting a large REI customer base?

Customer Experience Lead

REI

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Behavioral
  • What actions would you take to address and resolve an issue where a server outage impacts multiple REI customers?
  • If the REI server went down and a bunch of customers were affected, how would you handle it?
  • Imagine the REI server crashes, and several customers are unable to access their accounts. What would your next steps be?
  • How would you manage communication and resolution efforts during a server outage affecting multiple REI clients?
  • Let’s say the REI server is down, and it’s messing things up for a lot of users. What’d be your plan of action?
  • You receive an alert that a server issue is causing service disruptions for many REI customers. How do you proceed?
  • What protocol would you follow to mitigate the impact of server downtime affecting a large REI customer base?
  • If several customers started reporting issues because the REI server is down or facing issues, what would you do first?
  • Let's say a REI server outage happens, and customers are flooding your inbox with complaints. How would you handle the situation?
  • What steps would you implement to ensure prompt resolution and effective communication during a REI server downtime incident?
  • If the server was down and this affected multiple REI customers, what steps would you take to manage the problem?

Interview question asked to Customer Experience Leads interviewing at REI: What protocol would you follow to mitigate the impact of server downtime affecting a large REI customer base?.