Problem SolvingTechnicalSituational

Can you describe a time when significant issues with your product or service arose, and you had to assist customers without having complete information? How did you handle it?

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Interview question asked to Customer Service Representatives and Customer Experience Leads interviewing at Amphenol, Hailo, Zola and others: Can you describe a time when significant issues with your product or service arose, and you had to assist customers without having complete information? How did you handle it?.