BehavioralRole Related Knowledge

How do you keep up with what’s new and trending in the industry?

Customer Service RepresentativeCustomer Experience Lead

Instacart

Stripe

Google

Flexport

Apple

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Your answer

  • How do you keep up with what’s new and trending in the industry?
  • What strategies do you use to stay updated on the latest changes and trends in our industry?
  • Can you describe the methods or resources you use to stay current with industry advancements?
  • What’s your go-to way of keeping tabs on new stuff happening in the industry?
  • How do you ensure you’re continuously informed about evolving industry practices, tools, and strategies?
  • A customer asks about a recent trend they’ve heard about. How would you make sure you’re knowledgeable enough to respond?
  • How do you balance staying informed about industry trends with your day-to-day responsibilities?
  • You’re in a fast-changing industry. What specific actions would you take to stay ahead of the curve?
  • How do you ensure you’re not only aware of industry trends but also capable of leveraging them to benefit your role or company?
  • What resources or networks do you tap into to ensure you’re aware of current industry trends?
  • How do you stay in the loop with the changes and new trends in our industry?
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Interview question asked to Customer Service Representatives and Customer Experience Leads interviewing at Omio, Samsara, Bol.com and others: How do you keep up with what’s new and trending in the industry?.