BehavioralRole Related Knowledge

How do you keep up with what’s new and trending in the industry?

Customer Service RepresentativeCustomer Experience Lead

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Google

Flexport

Apple

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Behavioral
  • Can you describe the methods or resources you use to stay current with industry advancements?
  • What’s your go-to way of keeping tabs on new stuff happening in the industry?
  • How do you ensure you’re continuously informed about evolving industry practices, tools, and strategies?
  • A customer asks about a recent trend they’ve heard about. How would you make sure you’re knowledgeable enough to respond?
  • You’re in a fast-changing industry. What specific actions would you take to stay ahead of the curve?

Interview question asked to Customer Service Representatives and Customer Experience Leads interviewing at Omio, Samsara, Bol.com and others: How do you keep up with what’s new and trending in the industry?.