Role Related KnowledgeProblem Solving

Have you worked on improving the NPS score of a product before? What did you do to achieve it?

Customer Service RepresentativeCustomer Experience Lead

Square

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Microsoft

Hewlett Packard

PieSync

Did you come across this question in an interview?

  • Have you worked on improving the NPS score of a product before? What did you do to achieve it?
  • Have you played a part in improving NPS before? What strategies did you use?
  • How do you usually contribute to improving the NPS score of the product you manage?
  • Can you share your experience with improving the NPS score for a product? What specific actions did you take?
  • How have you worked on improving the NPS score for your product? What methods proved effective?
  • Have you ever worked on boosting the NPS for your product? What steps did you take?
  • What’s been your experience in improving a product’s NPS score? How did you go about it?
  • What’s your approach when it comes to making an impact on the NPS score for a product?
  • A company’s leadership team sets a goal to increase the NPS score. How would you approach this challenge?
  • Imagine you’re tasked with improving your product’s NPS score. What strategies would you implement?
  • Have you played role in improving the NPS score for your product? What strategies did you implement?
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Interview question asked to Customer Service Representatives and Customer Experience Leads interviewing at Vimeo, Duck Creek Technologies, Swisscom and others: Have you worked on improving the NPS score of a product before? What did you do to achieve it?.