Anonymous
I led a project to offshore processes from US to Brazil. In that effort, I was able to get the baseline KPIs from current state, and track and measure the results when the transition was completed. We measured the volume, inventory levels, and response time for product returns. In addition, we measured the Sales out Revenue for IBM manufacturing. Ultimately this change resulted in an improved process and a more streamlined revenue reporting process that saved the company over $1M annually. Once the project was considered successful, we incorporated all metrics into the operational cadence for business reviews.