SituationalRole Related KnowledgeProblem Solving

If a restaurant partner at Takeaway isn’t happy with the fees they’re being charged, what would you do?

Customer Experience Lead

Takeaway

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Behavioral
  • How would you handle a situation where a restaurant partner at Takeaway questions the value provided in exchange for the commission fees they are charged?
  • If a restaurant at Takeaway expresses dissatisfaction with the platform's commission structure, what steps would you take to resolve their concerns?
  • How would you explain the commission fees charged by Takeaway to a restaurant partner that feels they are too high?
  • If a restaurant partner at Takeaway isn’t happy with the fees they’re being charged, what would you do?
  • A restaurant partner at Takeaway complains about high commission fees. How would you explain why those fees exist?
  • A restaurant partner at Takeaway feels the platform isn’t providing enough value for the commission fees charged. How would you address this feedback?
  • Suppose a new restaurant partner at Takeaway is hesitant to continue due to commission fees. How would you handle this objection?
  • Let’s say a long-term restaurant partner at Takeaway starts voicing concerns about commission fees. How would you address their concerns while preserving the relationship?
  • How would you approach a conversation with a Takeaway restaurant partner who demands a reduction in commission fees?
  • How would you mediate if multiple restaurant partners at Takeaway collectively voice complaints about high commission fees?
  • How would you handle a situation where a Takeaway restaurant complains about high commission fees charged by the platform?

Interview question asked to Customer Experience Leads interviewing at Takeaway: If a restaurant partner at Takeaway isn’t happy with the fees they’re being charged, what would you do?.