People Management

Are you a hands-on engineering manager, and how do you make decisions about delegation?

Engineering Manager

Course Hero

Lenovo

Roofstock

Noon

Cleveland Clinic

ZoomInfo

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Expert Answer

Anonymous

4.4Exceptional
1. Do I have the skills to do it and know how to do it? If yes, then I will consider if this task needs to be done repeatedly? If yes, then I would delegate it to a team member who I think has the skills to do it so that they get familiar with the task and can do it next time without supervision. I would also consider my load while deciding to delegate or not.
2. If there is a task for which only I have the skill but that task is not urgent then I will delegate it to a team member giving them resources and  time to learn the skills needed and complete the task. If it is urgent then I will do it but plan to upskill a team for future.
3. If I believe a task can be done better by a team member then I would prefer to delegate.
4. I will delegate a task if that task is a routine task and can be distributed to a group of team members making sure one person does not become a bottleneck.

Anonymous

4.2Exceptional
I received the strong dissatisfaction from our business parter expressing strong dissatisfaction with our system's performance of anomaly detection system.  They were receiving 4-5 high severity ticket monthly out of which 60% being false positive.   I took three key steps to resolve this situation
1. Active listening and Investigation
- I immediately scheduled a meeting with the concerned stakeholders to understand their frustration.
- Worked with my team to conduct a thorough root cause analysis.
- Identify 3 primary technical issues.
a.  Aggressive threshold prioritising speed over accuracy
b.  System not accounting for planned processor maintenance windows
c.  Low transaction volume leading to statistical anomalies

2. Stakeholder Engagement
- Had a 1:1 discussion with the client leadership team
Discovered their core pain points.
- High severity ticket disrupting their team's work-life balance
- Total ticket count negatively impacting their team's performance metrics

3. Solution development and Implementation :  I proposed a balanced solution that address both team's need
Technical improvements
- Incorporated planned outage signals into the detection algorithm
- Adjusted thresholds specifically for low volume processors
- Set a goal to reduce false positive by 50%
Business solution
- Implemented the dual sev system for different threashold levels
- Helped them build a case for excluding low sev monitoring tickets from their metrics.
The outcome was successful by reducing false postive by 50%


Anonymous

4.2Exceptional
Delegating a task as an EM is a very important skill as it builds confidence in team and help them learn new skills . Below mentioned framwrork I use to delegate task : 
1. Understand the task its impact and its effort. 
  a. If the task can act as a stepping stone for some one will assign hem the task. 
  b. If the task is a repeatable task with medium impact and low effort I will assign this to a junior developer with the ownership and clearly define what needs to be done. 
  c. If the task is is very urgent very impacting and if I have the skill and other are busy with other high priority task then I will do it and share the learning and feedback with the team , else I will assign it to a senior developer d. if a task is low impacting and not urgent then will add it in backlog
e. If that task is very critical and will require a lot of time then will discuss with business and will stop another task and distribute it with the team 
f. Always make sure that thing provides learning and uplevel the skill set for the team.

For Example : 
Situation: Our service availability was low and we need to fix it urgently.
Task : we need to identify the area of improvment reason for down time , 500 error , 400 error  , latencies.
Action : 
1. When I categorized this task this was a high priority and impacting task.
2. I assigned this task to an entry level SDE-3 who wanted to move in lead direction.
3. I set the clear objecting and outcome of this task and asked him to come with a plan and resouces required.
4. I helped him out to set the milestone and success of this task
5. He created a etrics and with the help of an SDE-2 who wanted to work on tech product and SDE-1 who had a now about the system we crated a small task fource that tech lead was leading and I was providing the coaching.
Result : 
1. Tech lead learnied how to own and deliver the product . 
2. Stake holder received weekely communication about the metricies number of 500 bug fixed.
3 .Task force got to know various area of code.
4. And we idenitifed some tech debts that were not immediate actionble but need to solve in long run.

Anonymous

4.2Exceptional
I would consider if this task can be stepping stone for someone to grow into a role, this task would be assigned to them.
If this work is impactful and has visiblity to Executives I would assign it to Senior member who can be owner and i have handsoff approach.
If this is a repeatable with less complexity task I would assign it to a Junior Engineer for them to take care of automation.
I would communicate the reasons of delegation and set clear expectations for the task completion.
For all the tasks I would gauge the current skills of the candidate and provide coaching mentoring  and skill development for them to handle the task.
I would share an example where there was a high impact feature to be built. I engaged a staff engineer for Scoping and architectual design and engaged juniors for coding tasks.The junior members were provided coaching on the translation of architectural design to Service definition.

Anonymous

3.6Strong
Delegation is a very important skill. As it shows your team members that you struct them and is genuinely interested in their growth
urgency and importance - I evaluate the urgency of the task and the impact. If the task is a time bound task which has signification impact on the customer then I tend to do it myself to not put the team member on the spot. complexity - If the complexity is high I oversee the task myself. I assess the potential risk of delaying the task to the business and consider the impact on stakeholders before making a decision. expertise and skill level - if the task maps with the skills of the individual I like to delegate to promote development collaboration - delegation can empower team towards autonomy which is good for developing leaders
e.g.
I delegated running weekly RCA call for the platform team to the Architect in my group
  • Expertise - In 2 quarters time, architect has build good knowledge about the overall system
  • Collaboration - Architect has run major cross team projects and showcased skills needed to collaborate with respect with other teams
  • Attention to detail - Architect was part of the meeting for 3 quarters and knew how to drive the post mortem meetings
  • Reverse shadow and feedback - I gave the opportunity to the architect to run the RCA call and did reverse shadow and provided feedback later.
  • Expectation setting - Setting up the right expectations for running the call and identification of the long term tech items for roadmap,
  • Review process - setup a biweekly cadence with architect to review this
  • Are you a hands-on engineering manager, and how do you make decisions about delegation?
  • How would you describe your management style in terms of hands-on vs delegation?
  • Are there specific factors you consider when deciding whether to take on a task yourself or delegate it to a team member?
  • Can you give an example of a time when you delegated a task and what you learned from the experience?
  • To what extent do you prioritize hands-on involvement in day-to-day project work?
  • How do you balance being hands-on with ensuring your team members have the autonomy they need to grow and develop?
  • How do you decide when to step in and when to allow your team to handle a task independently?
  • Can you share how you ensure that delegation is effective and leads to successful outcomes?
  • How do you measure the success of delegation and what steps do you take to adjust your approach if needed?
  • How do you evaluate your delegation decisions, and what steps do you take to continuously improve?
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Interview question asked to Engineering Managers interviewing at ZoomInfo, Noon, Roofstock and others: Are you a hands-on engineering manager, and how do you make decisions about delegation?.